Our goal was to develop a completely different type of service. One designed totally around the core needs of borrowers:
- Best in class service
- Simple, streamlined process
- Certainty of delivery
This customer focused philosophy is still as important today as it was over a decade ago when we set out to create a process that delivered a better service. There are two key aspects to the service that we have created:
- Greater speed and reliability for the borrower
- This is achieved by removing the lawyer from the non-technical processing and personal contact aspects of case management. Having a combination of technology to do the processing leg work and a dedicated client support team delivers speed and reliability and leaves the lawyers free to address any technical issues more effectively and quickly.
- Consistency of service and certainty of completion for lenders and brokers
- Process automation combined with dedicated case management teams provides a highly consistent level of service with greater certainty of completion for each stakeholder.
Our approach has led to many innovations for our lender clients over the years, helping them streamline processes and reduce costs.