Our service is so different because we have created a process designed around the needs of the customer. Technology takes care of the processing leg work, whilst the personal contact can be focused on pro-actively informing, advising and assisting the borrower through to completion as smoothly and efficiently as possible.
A more streamlined service for borrowers means they can complete their remortgage process quickly without losing the sense of personal contact, individual attention to detail and service.
Lenders can manage committed funds better and be confident about delivering on their promises to customers, helping them protect their reputation for quality and service with their clients.
Typically completion takes just 10-12 days from receipt of mortgage offer. We have the ability to deliver it quicker than this, but experience has shown that this is about as fast as most borrowers like to act, as most like a weekend in the process to review the documents.
Online document processing provides instant and easy case tracking for borrowers, lenders and brokers involved in the case. Removing the physical files along with the need to use postal services also reduces the carbon footprint. Clever use of technology is helping make the process better for the customer and for the environment.
This managed service solution offers greater control, improved reporting and greater certainty of delivery for lenders. Technology provides the platform for greater case load processing, with capacity for hundeds of cases a day, but with the precision and accuracy on every case to know exactly where it is in the process and what needs to be done to achieve the completion date.
Fasttrac Online – Re-engineering the Remortgage Process
Click here to see how we have aligned people, process and technology into a fully integrated processing solution.
Technology is supporting a people led process, not the other way round, like so many other technology driven solutions. It provides a fast service, but facilitates a better user experience, rather than a diminished one in the quest for speed.
The service is very volume tolerant giving lenders the flexibility of greater capacity should they wish to use it. Costs of delivery are highly competitive and are volume based, providing greater transparency and control for lenders.
