Fasttrac - Borrowers

Our aim is to delight our customers with the speed and quality of our service. The endorsements we receive reflect the commitment and excellent level of service we provide.

Below is a sample of the some recent comments on the Fasttrac service

*Date*	*Rating*	*Comment*
13/02/2012	Excellent	The speed in which the process was completed was excellent. The most fantastic thing is by having all documentation online this dramatically speeds up the procedure and is a secure way to deal with individual logins required. I was very happy with the service.
13/02/2012	Excellent	You actually do what it says in your title, Fasttrac service. Great service, very efficient and no pain. Thank you.
10/02/2012	Excellent	It was very easy using Fasttrac and it enabled me to be able to deal with documents immediately, wherever I was. Being notified by text and e-mail was so helpful. When I sent e-mails, I got fast responses. Excellent service.
10/02/2012	Excellent	An amazing process that is absolutely seamless. I would recommend this to anyone making a remortgage or new mortgage application. Excellent job.
16/02/2012	Excellent	A fast, efficient service with good communication and liaison. Minimal amount of physical work needed on my part. Good job all round.
15/02/2012	Excellent	Excellent service done, even while I was away, job well done. Hope all my jobs get done like this. AND THANK YOU SO MUCH.
14/02/2012	Excellent	Very fast and efficient service. We are very happy and would highly recommend. The online part of service - very easy-to-use.
14/02/2012	Excellent	Quick, efficient, informative, easy-to-use, simple instructions...as far as I could tell, pretty much faultless.
14/02/2012	Excellent	This was my first experience of using an online solicitors' service and found them responsive, quick, and very efficient. When I called the office, I found the staff friendly and helpful.
16/02/2012	Spontaneous Feedback	Call from borrower to check status. I advised that we have received MD today and so we will complete on Monday as planned. I confirmed surplus funds would be with him on Monday. He said that our service has been fantastic, so quick, and problem free. He said that for solicitors he was very impressed and wanted to let us know how pleased he was with us.