In Our Own Words

This series of videos provides a snapshot of what makes the Fasttrac service so unique in how it can manage volume with the personal attention to customer care.

• Fasttrac Is

  • Jonathan Stokes – Director of Fasttrac
    Introduction to Fasttrac
  • Sara Barrett – Service Delivery Manager
    Evolving the case management system

• Technology Enabling Service

  • Emma Harwood – IT Department
    Re-engineering opportunities with technology
  • Heidi Knight – Legal and Technical Manager
    Creating a faster service
  • Steph Osborne – Title Information
    Accessing real time information
  • Sara Barrett – Service Delivery Manager
    Technology supporting Personal Service
  • Sara Barrett – Service Delivery Manager
    Case tracking precision

• Conveying Excellence

  • Julie Strange – Solicitor
    Expert legal support
  • Carly Blunn – Legal & Technical
    Typical Legal & Technical Queries
  • Carly Blunn – Legal & Technical
    Additional Legal & Technical Queries
  • Julie Strange – Solicitor
    Integrated legal support
  • Carly Blunn – Legal & Technical
    Handling complex cases
  • Heidi Knight – Legal & Technical Manager
    Pro-active client communication

• The Personal Touch

  • Marie Williams – Legal Technician
    Keeping everyone informed
  • Rachael Kerley – Legal Technician
    Keeping it personal
  • Jacqui Cowie – Training Manager
    Managing customer needs
  • Marie Williams – Legal Technician
    Same day turn-round

• Conveying Certainty

  • Ray Boulger – John Charcol
  • David Hollingworth – London and Country

• Seeing is Believing

  • Jonathan Stokes – Director of Fasttrac
    An invitation

Jonathan Stokes – Director of Fasttrac
Introduction to Fasttrac